NAXELLA, a dedicated team for peace of mind!
NAXELLA, a dedicated team for peace of mind!
The NAXELLA experience is the feeling that everything is taken care of, from start to finish. It’s a human service that takes the time to ensure the well-being of its customers. It’s also that little extra step that you didn’t expect, but which manages to put a smile on your face.
NAXELLA is much more than a partner for your payment services. It’s an important ally in guiding you in the right direction! Our experts are committed to what they do, and they’ll give you the advice you need to help your business realize its big ideas!
Our motto?
Giving you a human service that meets your expectations, with personalized payment solutions at a fair price, is our priority.
No more frustration waiting hours to reach a qualified expert! NAXELLA is always there to support you in your search for payment solutions.
Our approach is human, straightforward and transparent. We also take the time to properly impart industry knowledge. Our aim is to help you better understand this sometimes complex sector.
We value long-term relationships, trust and referrals. In fact, many satisfied customers refer and continue to do business with us thanks to our strong values and guidelines.
Did you know?
NAXELLA has been your team of choice for over 10 years!
In fact, our satisfaction rate is over 99%! An anomaly for an industry that usually loses more than 25% of its customers.
We are now at less than 1% and continue to work hard to maintain this rate and our strong relationships with satisfied customers.
- Over 10 years' expertise in the payment industry;
- A guarantee of the lowest rates on the market, with a turnkey support service;
- Simple, transparent billing with no hidden costs;
- A dedicated team for outstanding service;
- Solutions always at the cutting edge of technology;
- Seamless integration with your existing payment software.
NAXELLA values
Improve
At NAXELLA, optimizing your global payment solutions is our top priority. Optimize and save with us!
Flexibility
Service and solutions tailored to your needs. Whether you’re a hotel, an NPO, a developer, in the restaurant business or an SME.
Expertise
Our experts, with more than 10 years’ experience in the field, will be with you every step of the way!
Approach
A personal, human approach is what our customers get every time! We take your projects to heart, and your success is our success.
No hidden costs
Exasperated by the unspoken? At NAXELLA, we value transparency and clarity, and that starts with offering you global payment solutions services with NO hidden fees!
240,000,000
Transaction volume recorded by our customers this year!
99%
Retention rate of our customers! An exceptional rate that proves their satisfaction.
+ 200%
More customers using NAXELLA services.
90%
New clients from referrals.
A story like no other!
Our history is the hallmark of NAXELLA's identity, mission and values. A little history, since we all come from somewhere!
2010, the era of transparency!
In 2010, Marie-Eve Picard – Founder of NAXELLA, decided to launch her career in the payment industry, working in concert with sales management for one of North America’s Big Eight processors.
After a few months in the business, she quickly grasped one of the industry’s weakest links: the lack of transparency!
The opportunity to turn the tide was there. So in 2015, she decided to launch her own independent sales organization (ISO “Independant Sales Organization”) herself, for this processor and to act according to her own values of honesty and transparency.
This passion for making a difference has led him to build a large portfolio of customers who have quickly recognized the positive NAXELLA! experience.
"Customers thanked me by helping me develop my business through their referrals. They were no longer just my customers, but friends."
– Marie-Eve Picard, Founder, NAXELLA.
2015, strength comes from a shared vision!
In 2015, Marie-Eve was determined to increase the pace of customer signings while retaining the very soul of her company, which is to be as close to her customers as possible. So she joined forces with another business partner with the same vision, Martin Langlois.
Together, they discovered other weaknesses in the industry: the complexity for merchants to understand how what they were paying for actually worked.
So together, they decided to join forces and continued to build the customer portfolio under the Platinum Payment name (www.paiementplatine.ca) to democratize the way the industry works as much as possible, giving customers peace of mind about their transaction expenses.
"Our educational approach has been a huge eye-opener for customers, who now really understand what they're paying for each month."
– Marie-Eve Picard, Founder, NAXELLA.
Customer service,
at the heart of our expertise and priorities
Because transparency, honesty and education go hand in hand with outstanding customer service. Our 99% customer retention is based in large part on our transparent, educational approach, but is strongly reinforced by our unique customer service.
In 2015, Martin Langlois joined the team, elevating the company’s customer experience to a new level of excellence. With a background in marketing, he notices the need to add a layer of customer service to the existing ones. A team of dedicated on-the-road technicians was quickly put in place to increase the quality and speed of customer responses.
"We're unique in everything we do, and we have to be unique in our customer experience too".
– Martin Langlois, VP Operations & Customer Experience, NAXELLA.
2018, the birth of Unik Paiements
as official brokers in the industry
Until early 2018, the team acted as an independent sales organization (ISO) for just one of the 8 existing processors in North America.
In 2018, given our breakthrough in the United States and the arrival of new technologies in the market, we decided to open up to other processors.
We have become official brokers in the payment industry for: Elavon, Global Payments, Desjardins Monetico, First Data, Nuvei and Payfacto.
Dazzling growth year after year
Today, our experience combined with our know-how and our determination to make a difference in the payment industry have led us to serve customers in every sphere of activity in North America.
Dynamic from the outset, we are constantly evolving and adjusting to target the industry’s weakest links and make the payment experience fluid and accessible.
You have a question ? Call us !
What our customers say about NAXELLA!
Many customers are satisfied by our global payment solutions. Take the plunge and experience NAXELLA for yourself!
Today, it's hard to stand out in an industry where we have access to everything. The NAXELLA team's professionalism is second to none. You'll always get the right answer. And that answer will always arrive quickly. The delay will always depend on the process involved in getting the right answer. And the person taking the step with you will do so with respect and courtesy. One of the few companies I've been lucky enough to deal with where I've had the impression that the "human" side still exists. With this company, you can be sure they'll go the extra mile for you.
NAXELLA is always there to advise and support me! What I like about them is that they really take the time to understand my needs, I'm not just a number!
Superb, dynamic, efficient team that listens to your needs! These are people who work for you and care about your business. Available and extremely competent! I recommend the NAXELLA team without hesitation!
We integrated NAXELLA's solutions with our Companion-Route mobile billing solutions. The tools were easy to integrate, and we benefited from great cooperation from the Naxella team.
